Keys to Long Lasting Vehicle

September 9th, 2010

New cars cost so much these days. Add financing and insurance and, well a new vehicle may not seem so attractive. A lot of Tigard, Oregon people are hoping to make their cars last a lot longer.

The good news is that with the current state of automotive engineering and manufacture, there’s no reason a modern vehicle can’t be made to last for a 150,000 miles or more.

There is an old saying that says, ‘a stitch in time saves nine’ and that is really true when it comes to taking care of your car. A great example is coolant service.

Over time, coolant becomes corrosive and actually starts to damage your radiator and other parts. That’s why you need to have your cooling system serviced on a regular schedule.

The same is true for your power steering system, brake fluid, air conditioning system, differential and transmission. And your oil changes should be done right on schedule to avoid the build up of harmful oil sludge.

Don’t let your brake pads go too long before they are worn to the point that they cause damage to rotors. Preventive maintenance is a great way to keep your operating costs down.

Replacing belts and hoses is much cheaper than repairing the damage that can be caused by failure.

Now this is a lot to remember. AutoCare NW can keep on top of this stuff. We can tell you what your manufacturer recommends and help you with a plan to take care of it.

Bottom line – take care of this stuff on schedule and you will reduce operating costs, prevent costly damage and maintain your warranty coverage. Call AutoCare NW today for an appointment; you can reach us at 503-546-6666.

Take good care of your car, and it’ll take good care of you.

AutoCare NW
Give us a call today at 503-546-6666.
Or stop by at 11993 SW Pacific Highway , Tigard, Oregon 97223

Engine Air Filter

September 2nd, 2010

You may have found yourself in the following situation: You go to get your oil changed and the service adviser recommends you get a new engine air filter. You say yes, but because you didn’t know what an air filter is or what it does, you were too embarrassed to ask.

First of all, you did the right thing by getting a new one. And, you should never be too embarrassed to ask for more information. It’s your money and you have a right to understand what you’re paying for. Let’s review what an air filter does.

Air is the focus of this discussion. What is the air like outside right now? Can you see the smog? Is it full of pollen? How about dust? Anyone with hay fever can tell you that there’s plenty in the air that you can’t see. Well, it’s the engine air filter’s job to clean that air before it goes into your engine, to mix with the fuel and be burned. Without a filter, the inside of your engine would be extremely dirty from all the gunk that was burned in the cylinders.

In fact, for every gallon of gas you burn, your engine needs 12,000 gallons of air. That little filter does a very big job. It’s no wonder that the air filter gets dirty and needs to be replaced. Think about a vacuum cleaner. When the bag gets full of dust and dirt, the vacuum doesn’t clean as well. It can’t move enough air to create good suction. A clogged engine air filter is the same way – the engine can’t get enough air to burn the fuel efficiently. That means less power and wasted gas.

That’s why your manufacturer has recommended that you change your filter at regular intervals. Of course the conditions you drive in will affect how quickly the filter gets dirty. If you drive where it’s very dusty or where there’s lots of pollen or pollution, you may need to change the filter sooner. The filter is easy to check visually, so your service technician can quickly make the call. He might recommend immediate replacement, or simply let you know that it is getting close and that you’ll need to replace it soon – like at your next oil change.

Because a severely dirty air filter hurts your fuel economy, many people find that a new air filter pays for itself in gas savings before the next oil change. They also make premium air filters that have been proven to increase your horsepower and torque. If more power is important to you, a high performance air filter is some of the cheapest horsepower you can buy.

The better your car breathes, the better it runs – kind of like people. And don’t worry – if you have a question or don’t understand a recommendation just contact AutoCare NW at 503-546-6666 or http://www.autocarenw.com/about-acnw/contact-acnw.html

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Tigard Customer Detective Work

August 27th, 2010

One might say the most challenging part of being an automotive service technician at AutoCare NW in Tigard Oregon is diagnosing a problem before it can be fixed.

Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So it’s challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it’s not something obvious, it’s easy for the customer to focus on the fixing and not the diagnosing.

Let us introduce you to something we’ll call Customer Detective Work – that is helping your Tigard Oregon technician find clues to what’s wrong.

We start with the detective basics: What, Where and When. Play along with me. You come in to AutoCare NW and your car is making a funny sound.

  • Q: Where’s the sound?
  • A: Around the right front wheel.
  • Q: What kind of sound?
  • A: Kind of a clunk, clunk sound.
  • Q: When do you hear the sound?
  • A: When I turn and accelerate.
  • Q: Right and left? Forwards and back?…

Do you see where we’re going? You’re gathering additional information to help your Tigard Oregon technician know where to start. Based on your car and the tech’s experience, he’ll know where to look and can start with the obvious suspects.

You can see how that would be more helpful than dropping the car off with a note that says “making a funny noise”.

When you think you need to bring a vehicle in, make some notes about the problem. Rather than just saying “it’s leaking”, tell the tech the color of the fluid, and approximately where under the car you see the puddle.

Things like ‘the car is stalling or sputtering’ are often very hard to diagnose because they’re intermittent. They may not happen every time you drive and usually aren’t happening when you actually bring the car in. So, it is a big help for you to describe what’s happening in as much detail as possible.

Your Tigard Oregon technician at AutoCare NW will need to be able to duplicate the problem if possible so he needs to know details, like ‘it stalls after it’s been driven for about 20 minutes and I go over 50 miles an hour’.

If the tech can experience the problem personally, he’s better able to make a diagnosis and repair. And, then test to see if the repair solved the problem.

Maintenance Free Myth

August 19th, 2010

Sometimes we hear people say, “What’s up with all this maintenance stuff? Modern cars just don’t break down.” While it is true that today’s cars and trucks are extremely reliable, they are also becoming increasingly complicated and use more exotic materials than ever before. All that complexity demands higher tolerances for everything. For example, most folks don’t realize how high tech automotive fluids have become. Fluids like, engine oil, transmission fluid, coolant and brake fluid.

Did you know that a modern engine would not run for more than a few months using motor oil formulas from 30 years ago? Today’s automotive fluids contain a much higher percentage of additives to protect your vehicle’s components from premature wear and corrosion. Time and miles march on for all of our cars. Please don’t think we’re using scare tactics to get you to take care of your maintenance – but here are some personal stories from AutoNetTV staff members to emphasize the importance of getting things done when they are due. Names are withheld to avoid embarrassment to those who should know better. Even though they should know better, it usually comes down to real life: time and budget. But they are tales of a stitch in time saves nine.

The first comes from a staffer who bought a used pick-up truck for his son. The oil was clean and all the fluids were topped off. A short time later, the truck overheated on the highway and shut down. The repair shop diagnosed the problem: the radiator pan was corroded and dumped the coolant. Even though the coolant level was correct, it was clear that the coolant had never been exchanged – just topped off from time to time. While this kept the engine cool, all of the anti-corrosion additives had worn out; the coolant became acidic and ate through the radiator pan. The cost: hundred of dollars and four days in the shop. This demonstrates the need to get your coolant exchanged on schedule.

Another story involves the true cost of skipping an annual inspection. Our staffer took his SUV in for the Oregon safety inspection to renew his registration. At the inspection station, he learned that the law had changed and that his newer rig only required an inspection every two years. He was very happy to save the $45 bucks. The problem was, his rear brake pads were very worn. Two months later, it was bad enough that he could hear the grind – over the radio, DVD player and the kids. He took it in to get the bad news. Both of the rear brake rotors were damaged. The left one could be resurfaced. The right had to be replaced. So saving a few bucks on his safety inspection turned into an extra $500 over what brake pad replacement would have been. Moral of the story: don’t skip your annual inspections. The irony is that many Tigard service centers would have done a brake inspection for free.

Next: a teenage daughter and a curb. Daddy’s little princess smacked a curb when she turned into a shopping center and popped the tire. The problem came when Dad didn’t get an alignment. The impact was hard enough to ruin the tire – so it was hard enough wreck the alignment. But instead of an alignment after the first tire, Papa ended up buying a second tire a few months later – and then an alignment.

Situation: son and wife with cars from the same manufacturer with essentially the same engine. Our staffer checked the son’s maintenance schedule and saw that it needed a timing belt replacement at 90,000 miles/145,000 km. He had it done – it cost several hundred dollars. His wife’s car had about 60,000 miles/97,000 km, so it should be ok for a while. Right? Wrong. The problem was that the wife had the turbo charged version. Its belt was scheduled for replacement at 60,000 mi/97,000 km. At 63,000 mi./101,000 km, the belt snapped on the interstate. The valves all crashed down into the cylinders at high speed and the entire head was shredded and had to be replaced. The cost: several thousand dollars. Does he wish he had checked the maintenance schedule? You bet he does – every time he passes a big-screen TV.

We’re talking about taking care of little things before they become big things. And when you take care of the little things, your car runs better and is more economical to operate. Remember to save those maintenance records. It’ll show potential buyers that you’ve taken care of your vehicle and it will help you get a better price. Or when you buy a used car, check those records. If there aren’t any, assume that the maintenance hasn’t been done and take it to your Wilsonville or Newberg service center for an inspection. Take care of unperformed maintenance sooner rather than later.

Brake Service

August 11th, 2010

Brakes really aren’t optional equipment. And taking care of them isn’t optional either.

A regular brake inspection is on every car’s maintenance schedule. An inspection will check your brake system and let you know if there are any problems. Of course, if you’re having trouble with your brakes, get your car into a Tigard or Tigard service center right away. And watch out for these problems:

  • Low or spongy brake pedal
  • Hard brake pedal
  • A brake warning light that stays on
  • Constantly squealing or grinding brakes
  • Vibrations or clunking sounds when you apply your brakes

There are two types of brakes: disk and drum. Disk brakes have a rotor that’s attached to the axle. Calipers straddle the rotor, kind of like the brakes on a bicycle. Drum brakes are more common on back wheels. Pads, called shoes, push against the inside of the drum to slow the vehicle.

There are several things that need to be serviced on the brake system. First, the brake pads and shoes wear out with use, and become too thin to really help. If the brake pads wear away completely you can damage the rotors. The calipers can grind grooves in the rotor. Then the rotor must either be resurfaced or replaced and that can be expensive. But putting it off is dangerous because your vehicle won’t stop as quickly. Sometimes rotors warp or crack and must be replaced.

Brake fluid is also important. When the brakes are applied, the pressure in the fluid activates the brake pads or shoes. Not enough fluid, not enough pressure to brake properly. Also, water builds up in the brake fluid over time, which leads to corrosion, leaks and brake damage, and with hard use, the brakes could severely fade or even fail. You should change the brake fluid when your manufacturer recommends it.

There are different grades of brake pads. There are regular, metallic and ceramic – higher grades cost more, but give better braking performance and smoother operation. It’s OK to upgrade your brake pads. But, never use a grade that’s lower than what the manufacturer recommends.

Be sure to properly maintain your brakes because it’s a lot cheaper than paying your nearest Portland area body shop after an accident.

Risk of Extended Oil Change Intervals

August 5th, 2010

Nothing in your engine workers harder than your oil. With hundreds of moving parts, and thousands of explosions every minute, it’s no wonder that engine oil needs to be changed frequently!

You’ve probably heard the old rule of thumb: Change your oil every 3,000 miles/ 5,000 kilometers or 3 months, whichever comes first. But some car manufacturers have introduced extended oil change intervals. They figure that a modern vehicle driven under the right conditions can go for 5,000 miles/8000 kilometers or more between an oil change.

The key phrase here is “under the right conditions”. If you look at your owner’s manual, you’ll see two different maintenance schedules: one for “normal” driving conditions and one for “Severe Service”. Severe service driving conditions include stop and go, short trips, towing, hauling, hot, cold, and dusty driving. That’s why at AutoNetTV we often refer you to the severe service schedule in your owners’ manual, because, for most of us Oregon car owners, that’s the way we use our vehicles in everyday life.

Recently, four of the largest auto manufacturers in the world have extended engine warranty coverage for engine damage caused by oil sludge resulting from longer oil change intervals. They found that real-world conditions require more frequent oil changes than the 7,500mi/12,000 km interval they were recommending. They subsequently recommended more frequent oil change intervals and proof of timely oil changes in order to qualify for the extended warranty.

Oil sludge is the culprit. Sludge is oil that has turned to a thick, jelly-like consistency. Sludge can block passages in the engine, preventing oil from lubricating vital engine parts. Parts wear more quickly and may fail prematurely.

Sludge is caused by several factors. The first one is simply – time. The engine oil is contaminated by exhaust gas that eventually leads to sludge. That is where the recommendation to change your oil at least every three months comes from. Sludge can also come from oil that gets contaminated by water from normal condensation. A few minutes of driving at Oregon freeway speeds allows the oil to heat up enough for the water to evaporate. The problem is we often run errands or take other short trips that don’t allow the engine to warm up enough for the water to evaporate. This is especially true in winter. Sludge also forms when the engine gets too hot, causing the oil to breakdown. Stop and go summer driving, towing and hauling are all prime conditions for creating harmful sludge. And every engine has hot spots that create sludge.

Given all of these factors, estimating when to change your oil is pretty complicated. A couple of manufacturers have computer programs built into their vehicles that record the number of cold starts, how many times the cylinders fire, engine temperature and other factors. From that, the computer estimates when you should change your oil and flashes a warning. But what if you do not have a vehicle with this feature? How do you know when to change your oil? We’re not sure you really can. Which is why it is better to be safe than sorry. 3,000 mi/5,000 km or three months – whichever comes first – talk with a service advisor at AutoCare NW in Tigard and see if that’s a good recommendation for the way you drive.

Smooth Shifting in Tigard Oregon: Transmission Service

July 30th, 2010

So you have some exciting plans for the Oregon weekend. You’re going to take some of your Tigard, Oregon friends out on the boat for some water skiing. Of course, you’ve gotten the boat all ready. And you haven’t forgotten about your tow vehicle. You’ve gassed it up and even vacuumed it out. But you want to make sure that your SUV maintenance is up to date.

Think about it – heavy traffic on the way out of Tigard. There’s hilly terrain as you get to the lake. Some dirt roads – and its going to be pretty hot in Tigard this weekend. And all the time you’ll be towing around several thousand extra pounds. That all adds up a lot of severe strain on your engine, brakes and transmission.

Let’s just consider the transmission. It’s going to be working overtime, spending more time in lower gears. The internal transmission temperature is going to be much higher than normal. What’s a fun little blast to the local Oregon lake for you is really severe duty for your transmission.

It’s important to have enough transmission fluid. If it runs low, the transmission will run hotter and won’t have the protection it needs to cope with the added stress of towing. Transmission fluid breaks down and gets dirty over time. Whether you have an automatic or manual transmission, you need to have it serviced at AutoCare NW on schedule to make sure it runs efficiently.

An automatic transmission contains a maze of passages through which the fluid has to pass to keep it shifting smoothly. If you neglect transmission service, the passages can get clogged up and you start to have problems.

Neglect your transmission for too long, and it can fail. You really don’t want to pay for a major transmission repair.

This reminds us of how much of our driving around Tigard, Oregon is under severe conditions. Towing or hauling a big load is obvious, but there are lots of other things that constitute severe driving conditions. Things like short trips, driving in very hot or very cold weather. Dusty roads and city driving around Tigard, Oregon add to the strain. Basically, any driving that’s not at highway speeds or under ideal conditions.

While you have your vehicle in, ask for a trip inspection. Your Tigard, Oregon service technician at AutoCare NW will check your belts and hoses and let you know if your brakes are in good shape.

Now, don’t forget the sunscreen.

Lease verses Buy

July 23rd, 2010

Lease? Or buy? It’s always a tough question for residents in the Tigard area. But here are a few ideas that’ll make the choice more clear.

Either option gives you a choice of how you might finance your car. If you buy, you’ll pay the full cost of the car, with maybe an initial down payment, then monthly payments on the balance that pays down the loan principal, and the finance charge.

If you lease, you’re financing the portion of the cost of the car that’s used up during the term of the lease. When the lease is up, you return the car to your local Tigard area dealership. You’ll pay some money upfront; fees, security deposit, first month’s payment and maybe a capital reduction. The month payments include a depreciation cost and a finance charge.

So how do you decide?

First, how big a down payment can you make? A lease would require a smaller down.

How much monthly payment can you afford? Again, lease payments will be much lower for any given down payment.

A lease needs you to have better credit, so that’s a factor.

How long will you keep the car? If you tend to keep your cars around for a while, buying is cheaper. But just two or three years? Then leasing is the way to go.

AutoCare NW
11993 SW Pacific Highway
Tigard, Oregon 97223
503-546-6666

If your car might suffer a ding or two, like, say a work truck would, then buying’s better. The leasing company will want their merchandise back at the lease end in tip top shape, and if repairs are needed, you’ll pay.

How many miles do you drive in and around the Tigard area? Important to consider because leases have a mileage limit, and if you go over, you pay a hefty charge per mile when the lease is up. So high mileage means a buy.

Will the car be used for business? Check with your accountant, but both financing options have different tax benefits, depending on your circumstances.

Over the short term, leasing is much cheaper. Medium term, leasing and buying costs are about the same. Over the long haul, leasing is always costs more.

Leases may sound a bit complicated, and the typical lease decision weighs more on the monthly payment, rather than price. So sometimes leasers may pay on a higher purchase price than a buyer would.

Here is a tip: If a salesman asks if you’ll be leasing or buying, say you’re not sure yet. Make your best deal, then look at financing options.

Here’s another: With a buy or a lease, if you total the car, you’ll owe the full amount of the loan, or the balance of the lease payments, and usually, it’s less than the car’s fair market value – and that’s all your insurance company will pay. But ask your agent about gap insurance, which pays the difference between fair market value and what you owe. Big consideration for a lease.

Remember, you have to return your leased vehicle in excellent condition, and may need to do all manufacturer’s recommended service and maintenance, or face penalties. So see your local Tigard service center on a regular basis, get the required work done and save the service records. It’s well worth it.

Keeping Your ‘Old Faithful’ Auto Running

July 16th, 2010

At AutoCare NW we’ve had a lot of people asking how they can make their vehicles last longer. These questions are actually a reflection of a trend that’s been building for several years. The median age of personal vehicles is now over nine years. And 33 percent of all vehicles on the road have over 75,000 miles on them. It looks like it’s going to keep heading in that direction for a while. With high fuel prices a lot of folks are putting off buying a new car. Thanks to AutoNetTV, we can provide you with a video answer to this question.

So let’s say you’re one of the average people in the Portland area; you’ve got a nine year old car with 80,000 miles on the odometer. What can you to do make it last another year or two?

Let’s start with the premise that there’s no reason that a modern car can’t run for 200,000 miles with proper care. The engineering and manufacturing quality is there.

Of course, some parts will wear out along the way, but there’s no reason for a catastrophic meltdown if you stay on top of your recommended maintenance. The maintenance schedule in some owner’s manuals runs out at 60,000 miles or so: how do we know what to do when we’re way past that?

It is a challenge, for example: If a service is recommended every 15,000 miles for the first 60,000 miles you can just keep getting it done at least every 15,000 miles after you hit 60,000 miles. But, it gets more complicated because older engines lose some efficiency, are dirtier inside and are just more stressed. That means it’s very important to not miss any scheduled services. Skipping just one oil change, for example, leaves an opportunity for harmful sludge to build up.

So all the usual things like oil changes, transmission service, coolant service, brakes, power steering, fuel system cleaning – all that stuff need to be maintained. People responsible for fleet vehicles around Portland are positively religious about scheduled maintenance. They know that money spent on maintenance saves them three ways:

  1. it saves fuel;
  2. it prevents costly repairs, an;
  3. they can postpone purchasing new vehicles.

Having the oil changed may be the most important thing. A full service oil change means that all of your other fluids get topped off so they are never low enough to cause damage. It also gives your technician a chance to spot problems in the early stages so that you can fix them before they get expensive. And it gives you a touch point with a professional along the way to remind you of things that aren’t scheduled as often – things like differential service and timing belt replacement.

If you live in the Portland area and have an older vehicle, you may need to follow the severe service maintenance schedule. Check your owner’s manual and talk with your service advisor at AutoCare NW. Conditions inside an older engine, transmission and cooling system can arguably be considered severe – so shorter intervals could well be called for.

And, we would strongly encourage you to consider using high mileage formulation fluids. They’re fluids like engine oil, transmission fluid and coolant that are formulated for older engines. They have special additives to clean deposits, and to condition and restore seals and gaskets that dry out with age. Some people start using higher mileage formulations at around 50,000 miles as a preventive measure.

Of course you also want to still look marvelous in your older car. Salt and road grime wreak havoc on your paint job and can lead to body rust – so regular washing is very important. Also, a good quality waxing is recommended at least twice a year.

Give us a call for more information:

AutoCare NW
11993 SW Pacific Highway
Tigard, Oregon 97223
503-546-6666

OE vs. Aftermarket

July 7th, 2010

Oregon new car dealerships are happy to leave you with the impression that you should have all of your scheduled automotive maintenance performed at the dealership during the warranty period. Some go so far as to imply that your warranty protection depends on it. In fact, nothing is further from the truth. Federal laws in both the United States and Canada specify that you do not have to have your vehicle serviced at a dealership to maintain warranty protection. The laws further state that a vehicle manufacturer cannot mandate that you use their particular brand of replacement parts or fluids. This certainly means you have many more service options, but what about quality?

First off, it is important to know that vehicle manufacturers do not make all of their own parts. They look to thousands of independent suppliers to manufacture the parts that go into your car or truck. Many of these same manufacturers that make the parts that are original equipment for a new vehicle, also supply parts for the automotive aftermarket. That means that your local service center such as AutoCare NW has access to quality parts that meet or exceed auto makers’ specifications. Your service consultant can offer a range of parts solutions that give you the option to save some money or to upgrade to a higher performance part.

While TV commercials for auto dealerships will tout “genuine” parts, your Tigard service center has the option to not only use that same part, but to help you choose one that better meets your driving needs. Dealership ads often promote the notion that only their technicians are up to the task of servicing their particular make of vehicle. That may be true if you drive a Ferrari, but for the rest of us, the training that your local service technicians receive is transferable to any vehicle.

Today’s service databases enable your Tigard or Wilsonville service provider to get the right parts and to follow the right procedures to take care of your car. The diagnostic technology and equipment your service center uses enables them to get you back on the road as economically as possible. Speaking of economics, aftermarket labor rates are nearly twenty percent lower than dealership rates.

So there you have it. Your local Portland area service centers are more convenient than auto dealerships, are more economical and provide high quality parts and products. And, your warranty is protected unless the manufacturer can demonstrate that a particular part lead to a warranty failure. In addition, you have more options as to where you have your vehicle serviced or repaired and you can take advantage of innovations and improvements that aren’t available at the dealership.